I ordered a luxury EV and got called one day before, that there is no luxury EV available, and if it is okay to get a petrol car. That was okay for me, but I didnt get exactly what I ordered.
The car I got was a Plug-In Hybrid, but sadly without a cable to charge the Hybrid. After writing an e-mail asking for the cable, it was told, that there is no cable (the car was 100% delivered with one). That was again a little bit sad, because I´m quite an EV fan.
The rest was all good, you get an extra fee on the toll you pay, but I guess thats normal. I controlled the car intensly for damages that weren't noted on the sheet, so I had no problem with a damage bill.
So all in all: Good communication and service quality, with the a bit of space to improve in delivering what the customer ordered and the understanding of a Plug-In Hybrid.