I rented a vehicle with a very professional young man named Roberto. I arrived early after a long flight and 3.5 hour train ride. I was exhausted; however, Roberto was very helpful and attentive by noticing that my luggage was plentiful. He helped me choose a vehicle that would suit my needs as my original vehicle wasn't ready due to me arriving early for my reservation. I was too tired to wait for my originally booked vehicle to be washed and prepared for me so I opted for a different vehicle with Roberto's assistance. I appreciated Roberto's professionalism, courtesy, keen eye to detail, personality, and candor. It was a delight interacting with him. This was the 2nd good experience upon arrival to Spain. I did however experience a putrid moment with the outdoor attendant who exhibited a very nasty attitude towards me after I'd lost my bar code ticket to exit the parking lot due to pushing 4 suitcases at once and alone. I also noticed an abundance of these tickets on the ground while walking to my vehicle. Her words were "That's a big big big problem while frowning her face in disgust. I normally take names but again was exhausted; however, she was the only female attendant in the parking lot representing SIXT around 3:50 p.m. on February 4th, 2025. She kept complaining that she had to jump through all types of issues to obtain a new bar code ticket which was absolutely absurd, uncalled for and quite unprofessional. She seemed to be geared moreso towards laziness and unproductive behavior which was a disappointment. I would grade her as an "F" for failure to please the customer and wouldn't recommend her to represent any business to be perfectly honest. Outside of this disgusting experience, Roberto was excellent in his quality of service and I was 100% pleased with him. Thank you for your superb service Roberto! I won't grade SIXT low because of a bad apple in the bunch. On a different note and just as a precaution I videotaped the car on the exterior, interior and trunk to cover myself to ensure I wouldn't be held liable for any damage not caused by me. I always do this everywhere to cover myself from anyone's error. Thanks again for your professional service Roberto. It was memorable.