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INTRODUCTION**\nEuro Rent A Car Sdn Bhd and its subsidiaries/ associates (hereinafter refereed to “we,” “us,” or “our”) is committed to protecting the privacy and security of our customers / partners personal data (hereinafter referred to “you”, “your” or “yourself”). This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in compliance with the Malaysian Personal Data Protection Act 2010 (PDPA) and, where applicable, the General Data Protection Regulation (GDPR).\n\n**2. TYPES OF DATA WE COLLECT**\nWhen we provide car rental services or chauffeur services, we collect:\n•\tIdentity Data: Legal Full name, NRIC/Passport number, and date of birth.\n•\tContact Data: Phone number, email address, and residential/billing address.\n•\tDriving Credentials: Driver’s license details (domestic and international).\n•\tFinancial Data: Credit/debit card details and payment history where necessary.\n•\tVehicle Data: GPS location, mileage, and fuel levels (collected via telematics).\n•\tSensitive Data: Biometric data (if used for identity verification) and health data (if relevant to an accident claim).\n\n**3. PURPOSE OF PROCESSING**\nWe process your data for the following reasons:\n1.\tContractual Necessity: To process your booking, verify your identity, and manage the rental agreement.\n2.\tLegal Obligations: To comply with Malaysian transport laws, tax regulations, and police inquiries.\n3.\tSafety & Security: To track vehicles for theft prevention and roadside assistance.\n4.\tMarketing: To send you promotions (only with your explicit consent).\n\n\n**4. CROSS-BORDER DATA TRANSFERS **\nAs we have affiliations Internationally, your personal data may be transferred to, stored at, or processed by our partners or parent companies located in all Global countries we operate in under the brand SIXT Car Rental\n•\tProtective Measures: We ensure that all such transfers are protected by Standard Contractual Clauses (SCCs) or other legal mechanisms that provide a level of data protection equivalent to the PDPA and GDPR.\n\n**5. DISCLOSURE TO THIRD PARTIES**\nWe may share your data with:\n•\tInsurance Providers: For coverage and claims processing.\n•\tRegulatory Authorities: JPJ (Road Transport Department), PDRM (Police), or other government bodies.\n•\tService Providers: Payment gateways and IT hosting services.\n•\tEuropean Affiliates: For seamless booking management if you rent across countries\n\n**6. DATA SECURITY AND RETENTION**\n•\tSecurity: We implement technical and organizational measures (encryption, firewalls, and access controls) to prevent unauthorized access. We endeavour to protect your data to the best of our capabilities\n•\tRetention: We only keep your data for as long as necessary to fulfil the rental contract or as required by Malaysian law (typically 7 years for financial records).\n\n**7. YOUR RIGHTS**\nUnder the PDPA and GDPR, you have the right to:\n•\tAccess & Correct: Request a copy of your data or update inaccuracies.\n•\tWithdraw Consent: Opt-out of marketing communications at any time.\n•\tData Portability: Request your data in a structured, machine-readable format.\n•\tRight to Erasure: Request the deletion of your data (subject to legal retention requirements).\n\n\n**8. MANDATORY BREACH NOTIFICATION**\nIn the event of a data breach that poses a risk to your rights, we will notify the Malaysian Personal Data Protection Commissioner and yourself within 72 hours of discovery.\nIf you do not consent to us processing your personal data in the manner aforesaid, please let us know by contacting us at the contact details of our DPO stated below. \n\n**9. CONTACT OUR DATA PROTECTION OFFICER (DPO)**\nIf you have questions regarding this policy or wish to exercise your rights, please contact:\nData Protection Officer: Fabian Leo\nEmail: Fabian@sixt.com.my\nPhone: +6012-2381769\n________________________________________\n\n\n[/section]","breadcrumb_display_name":null,"folder":"pages","load_usercentrics":false,"parent_id":null,"hero_banner_desktop":null,"hero_banner_mobile":null},"content":[{"id":"25b7e928-77eb-463d-b760-a28a2854b7dd","type":"section","attributes":{"heading":"Cookie Policy"},"childItems":[{"id":"962d17b1-c7e1-4392-8a99-5c0354756a45","type":"IPARAGRAPH","attributes":null,"text":[{"heading":[],"content":[{"type":"Text","content":[[{"type":"Link","content":"Cookie Policy - English","url":"https://www.sixt.com/shared/data-protection/CP-en.pdf","target":"_self","title":"","isInternalLink":false}]]}],"childParagraphs":[]}]}]},{"id":"5aa4a2d7-0a2d-4ac1-83ef-76ad386e58a4","type":"section","attributes":{"theme":"prime|option","heading":"PERSONAL DATA PROTECTION & PRIVACY POLICY"},"childItems":[{"id":"c0da44f3-fdcf-4355-a209-14a47818687b","type":"IPARAGRAPH","attributes":null,"text":[{"heading":[],"content":[{"type":"Text","content":[[{"type":"Text","content":"Effective Date: 14/4/2026"}],[{"type":"Bold","content":"1. INTRODUCTION"}],[{"type":"Text","content":"Euro Rent A Car Sdn Bhd and its subsidiaries/ associates (hereinafter refereed to “we,” “us,” or “our”) is committed to protecting the privacy and security of our customers / partners personal data (hereinafter referred to “you”, “your” or “yourself”). This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in compliance with the Malaysian Personal Data Protection Act 2010 (PDPA) and, where applicable, the General Data Protection Regulation (GDPR)."}]]},{"type":"Text","content":[[{"type":"Bold","content":"2. TYPES OF DATA WE COLLECT"}],[{"type":"Text","content":"When we provide car rental services or chauffeur services, we collect:"}],[{"type":"Text","content":"•\tIdentity Data: Legal Full name, NRIC/Passport number, and date of birth."}],[{"type":"Text","content":"•\tContact Data: Phone number, email address, and residential/billing address."}],[{"type":"Text","content":"•\tDriving Credentials: Driver’s license details (domestic and international)."}],[{"type":"Text","content":"•\tFinancial Data: Credit/debit card details and payment history where necessary."}],[{"type":"Text","content":"•\tVehicle Data: GPS location, mileage, and fuel levels (collected via telematics)."}],[{"type":"Text","content":"•\tSensitive Data: Biometric data (if used for identity verification) and health data (if relevant to an accident claim)."}]]},{"type":"Text","content":[[{"type":"Bold","content":"3. PURPOSE OF PROCESSING"}],[{"type":"Text","content":"We process your data for the following reasons:"}],[{"type":"Text","content":"1.\tContractual Necessity: To process your booking, verify your identity, and manage the rental agreement."}],[{"type":"Text","content":"2.\tLegal Obligations: To comply with Malaysian transport laws, tax regulations, and police inquiries."}],[{"type":"Text","content":"3.\tSafety & Security: To track vehicles for theft prevention and roadside assistance."}],[{"type":"Text","content":"4.\tMarketing: To send you promotions (only with your explicit consent)."}]]},{"type":"Text","content":[[{"type":"Italic","content":"*4. CROSS-BORDER DATA TRANSFERS *"}],[{"type":"Text","content":"As we have affiliations Internationally, your personal data may be transferred to, stored at, or processed by our partners or parent companies located in all Global countries we operate in under the brand SIXT Car Rental"}],[{"type":"Text","content":"•\tProtective Measures: We ensure that all such transfers are protected by Standard Contractual Clauses (SCCs) or other legal mechanisms that provide a level of data protection equivalent to the PDPA and GDPR."}]]},{"type":"Text","content":[[{"type":"Bold","content":"5. DISCLOSURE TO THIRD PARTIES"}],[{"type":"Text","content":"We may share your data with:"}],[{"type":"Text","content":"•\tInsurance Providers: For coverage and claims processing."}],[{"type":"Text","content":"•\tRegulatory Authorities: JPJ (Road Transport Department), PDRM (Police), or other government bodies."}],[{"type":"Text","content":"•\tService Providers: Payment gateways and IT hosting services."}],[{"type":"Text","content":"•\tEuropean Affiliates: For seamless booking management if you rent across countries"}]]},{"type":"Text","content":[[{"type":"Bold","content":"6. DATA SECURITY AND RETENTION"}],[{"type":"Text","content":"•\tSecurity: We implement technical and organizational measures (encryption, firewalls, and access controls) to prevent unauthorized access. We endeavour to protect your data to the best of our capabilities"}],[{"type":"Text","content":"•\tRetention: We only keep your data for as long as necessary to fulfil the rental contract or as required by Malaysian law (typically 7 years for financial records)."}]]},{"type":"Text","content":[[{"type":"Bold","content":"7. YOUR RIGHTS"}],[{"type":"Text","content":"Under the PDPA and GDPR, you have the right to:"}],[{"type":"Text","content":"•\tAccess & Correct: Request a copy of your data or update inaccuracies."}],[{"type":"Text","content":"•\tWithdraw Consent: Opt-out of marketing communications at any time."}],[{"type":"Text","content":"•\tData Portability: Request your data in a structured, machine-readable format."}],[{"type":"Text","content":"•\tRight to Erasure: Request the deletion of your data (subject to legal retention requirements)."}]]},{"type":"Text","content":[[{"type":"Bold","content":"8. MANDATORY BREACH NOTIFICATION"}],[{"type":"Text","content":"In the event of a data breach that poses a risk to your rights, we will notify the Malaysian Personal Data Protection Commissioner and yourself within 72 hours of discovery."}],[{"type":"Text","content":"If you do not consent to us processing your personal data in the manner aforesaid, please let us know by contacting us at the contact details of our DPO stated below."}]]},{"type":"Text","content":[[{"type":"Bold","content":"9. CONTACT OUR DATA PROTECTION OFFICER (DPO)"}],[{"type":"Text","content":"If you have questions regarding this policy or wish to exercise your rights, please contact:"}],[{"type":"Text","content":"Data Protection Officer: Fabian Leo"}],[{"type":"Text","content":"Email: Fabian@sixt.com.my"}],[{"type":"Text","content":"Phone: +6012-2381769"}],[{"type":"Text","content":"________________________________________"}]]}],"childParagraphs":[]}]}]}],"truckSlug":"truck-rental","breadcrumbs":{"breadcrumbs":[{"text":"SIXT","href":"/"},{"text":"Privacy","href":"/pages/privacy/"}],"label":"Breadcrumb"},"shortcodeTranslations":{"BrowserAudioNotSupported":"Your browser does not support audible functionality. Try with latest versions of Chrome, Safari, Mozilla, Opera or Edge.","ReadText":"Read the page","StopReading":"Stop reading","StartSavingNowCta":"Book and earn points","LoyaltyLdpBenefitsDisclaimer":"Skip the counter available at select locations."}}}